The Incumbent is to design performance management systems, structures and policies for sales and other operational units. He/she will ensure each unit has a job profile, and develop initiatives across all sales and non-sales channels aimed at cost reduction and profit maximization for the company.
The Technical Support Officer will act as a liaison, provide product and services information and resolve any emerging problems that Concept Nova clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction
The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate. Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues. Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.
To provide high level administrative and secretarial support to the MD designated Committees and workgroups. Manage the MDs diary and arrange meetings. Assist MD to organize the workflow and follow up actions delegated by the MD
Research and develop new solutions, provide upgrades to existing solutions, integrate solutions and provide solutions to technical issues with the company’s existing products.