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Research and Development Department
FCS Technical Support Officer
Research and Development
Lagos/ Ibadan/ Aba/ Enugu
Job Description
The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate. Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues. Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.