Team Lead, Consumer Lending
Abuja & Port Harcourt
Duties and Responsibilities
- Build and maintain team staff requirement
- Manage day-to-day Consumer Credit team operations.
- Build, develop and grow team members for optimum performance
- Constantly liaise, coach mentor, and motivate team members for optimal lead generations and conversion.
- Responsible for monitoring and ensuring team members meet set targets
- Conduct deep-dive analysis on key growth indicators for products, people, and process optimization.
- Generate and contribute via market analysis and customer perception of new products.
- Establish and maintain a good customer base
- Strategically devise means to help self and team members to generate and maintain quality sales contacts
- Motivate, train and maintain a healthy and effective team
- Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency