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Research & Development Technical Support Officer [CLOSED]
Software Development
Lagos
Although this position is currently closed, we are still accepting applications for such a time as when it opens up again.
Job Description
DUTIES & RESPONSIBILITIES
Serve as first level of escalation for all hardware and platform-related issues.
Carry out configuration of all outgoing hardware in preparation for deployment/installation
Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
Provide solutions to technical issues with existing products, integration of client-specific requirements
and expansion of functionalities via new settings and configurations.
Ensure all devices deployed to client meet firmware update requirements
Prepare test reports and documentation of problems solved
Field service activities including preliminary/feasibility inspections and
deployment/integration/execution.
Evaluation, testing and experimentation of potential product samples and subsequent bulk
procurement.
Provide necessary support to Implementation, Recovery and Control units.
QUALIFICATIONS/REQUIREMENTS
Bachelor's Degree in Electrical/Electronic Engineering
Relevant knowledge of embedded systems and electronic circuits
Experience with microcontroller or PLC systems
Ability to carry out data analysis
Solid troubleshooting skills and the ability to diagnose and solve difficult problems
Desire to work in a fast-paced environment
Desire to develop a deep understanding of the business and end-user needs
Ability to resolve complex issues in creative, efficient, and effective ways
Ability to interpret wiring diagrams
Ability to work independently and pro-actively.
Excellent written and oral communication skills
Job Knowledge
Knowledge of Remote Terminal Units
Knowledge of Electrical/Electronic
Circuits
Knowledge of Electronic Sensors
Knowledge of Electronic/Electrical
systems
Knowledge of Microcontroller and
Microprocessor-based designs
Skills/Competencies
Sensor technology
Python, C or C++
Microsoft Office Suite
G-Suite
Problem Solving
Hardware configuration and diagnosis