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Technical Support Officer

Recovery & Control (CN)
Job Description

Duties and Responsibilities:

  • Providing administrative support for Control Room Officers on the field during recovery operations and emergency situations

  • Effectively managing large amounts of incoming call and email enquiries from vehicle owners or their representatives and responding promptly to them

  • Providing information, advice and assistance to clients or vehicle users under Concept Nova’s jurisdiction and following up to ensure resolution

  • Ensuring that records are updated daily in the Control Room with regards to customer databases, vehicle status reports, subscription detail for client and termination status on the grid as well as vital information via dedicated software provided

  • Ensuring that all vehicles on the grid are accounted for

  • Generating sales leads


  • Minimum of B.Sc./B.Eng./HND in Science or Engineering with relevant experience

  • Possess a positive attitude and pleasant demeanor 

  • Hard‐working and committed to the role and the organization

  • Desire to provide quality client service and support

  • Meticulous and highly attentive to detail

  • High level of integrity and regard for confidentiality

  • Professional presentation

  • Ability to work effectively and collaboratively in a team