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Lead, Recovery Officer [CLOSED]

Credit & Risk Management
Although this position is currently closed, we are still accepting applications for such a time as when it opens up again.
Job Description


Ø  Obtain and review delinquency reports for all assigned defaulting portfolios and manage the recovery processes in the unit.

Ø  Prepares overall collection plan for debt recovery ensuring that appropriate action is taken to recover outstanding funds.

Ø  Manage in conjunction with the legal department, the legal process for the recovery of debt; refer matters to legal department, for legal recovery action where necessary

Ø  Actively chasing aged debt and taking the lead in reviewing the more contentious and or difficult accounts.

Ø  Ensure the non-performing loans owed to a company are reduced by implementing strategic and smooth operational techniques.

Ø  Researches and resolves delinquency/billing issues on complex accounts which have resulted in non-payment of outstanding amounts.

Ø  Ensures that appropriate internal documentation is raised so that additional credits/billings are processed accurately and in a timely manner in line with internal processes and procedures.

Ø  Liaises with the accounts team/managers as necessary to ensure that records are correct.

Ø  Escalates process issues and non-conformance as required.

Ø  Prepares proposals for those delinquency accounts for which may require legal action, and or reserve/write off for review by senior leadership within the department.

Ø  Assists in maintaining and archiving account data and records in a safe manner to ensure compliance with data protection and other regulations.

Ø  Provides supporting documentation and assistance with internal and external audits;

Ø  Maintain and improve credit control and debt recovery processes, ensuring compliance with all applicable laws and regulations and liaising with internal and external auditors and lawyers.

Ø  Proactively reviews current processes to identify opportunities to simplify and therefore enhance the current recovery framework.

Ø  Make appearances in court when necessary as a representative of the company.

Ø  Provide leadership for the team, and strive to deliver outstanding results and service.

Ø  Manage team performance by allocating priorities and workloads to enable direct reports to achieve and exceed individual and team goals and objectives.

Ø  Develop positive, high performing and collaborative team, work with external recovery agents to ensure that services and requirements are being met or exceeded.

Ø  Acts as an enthusiastic, positive and motivated role model for the team.

Ø  Works with others to generate improvement ideas and actively participates in implementing new initiatives

Ø  Builds a culture of continuous improvement and openness to change

Ø  Report accordingly, progress against target to the designated authority.

Key Performance Indicators

Ø  Improved/optimized processes initiated

Ø  Team overall performance

Ø  Excellent client experience

Ø  Improvement in cash inflows from recovery

Ø  Timely report sent to Head of Department

Ø  Number of non- conformities raised versus closed


Ø  A Bachelor's degree in Accounting, Finance or a related field.

Ø  Advanced degrees,  certifications and/or  professional membership will be an added advantage

Ø  7+ years progressive experience in a credit recovery role

Ø  Good understanding of industry laws and regulations

Ø  A drive to reach service goals

Ø  Excellent organizational and leadership skills

Job Knowledge

Ø  A track record of proven experience in the above key accountabilities, specifically within a high volume and fast paced environment.

Ø  Proven track record of experience in supervising, leading and coaching a team within a busy and effective credit control, collections or debt recovery function.

Ø  Proven track record of experience in supervising, leading and coaching a team.

Ø  Extensive collection and debt recovery experience with a financial  institution

Ø  In-depth knowledge of legislative rules and guidance covering consumer protection in relation to debt recovery.

Ø  Good knowledge of legal action procedures to recover debts.

Ø  Excellent use of Microsoft office packages




Ø Negotiates or mediates disagreements competently, focusing on the situation rather than emotions.

Ø Maintains a positive relationship throughout negotiations

Ø Demonstrates diplomacy and anticipates and avoids unnecessary conflict

Ø Demonstrates a commitment to teamwork through own actions.

Ø Maintains effective performance under pressure

Ø Ability to communicate complex concepts and issues effectively

Ø Demonstrates high standards of conduct which are not compromised even under highly stressful circumstances

Ø Fosters a climate that supports respect for others

Ø Motivates others to achieve their personal and professional best

Ø Understands the commercial realities affecting the organisation and consistently takes a broad scale view of challenges and opportunities

Ø Ability to create and maintain partnerships with other functions and plays a leadership role in maintaining these. Is proactive in assisting others to resolve issues.