DUTIES & RESPONSIBILITIES
Ø Obtain and review delinquency reports for all assigned
defaulting portfolios and manage the recovery processes in the unit.
Ø Prepares overall collection plan for debt recovery ensuring that
appropriate action is taken to recover outstanding funds.
Ø Manage in conjunction with the legal department, the legal
process for the recovery of debt; refer matters to legal department, for
legal recovery action where necessary
Ø Actively chasing aged debt and taking the lead in reviewing the
more contentious and or difficult accounts.
Ø Ensure the non-performing loans owed to a company are reduced by
implementing strategic and smooth operational techniques.
Ø Researches and resolves delinquency/billing issues on complex
accounts which have resulted in non-payment of outstanding amounts.
Ø Ensures that appropriate internal documentation is raised so
that additional credits/billings are processed accurately and in a timely
manner in line with internal processes and procedures.
Ø Liaises with the accounts team/managers as necessary to ensure
that records are correct.
Ø Escalates process issues and non-conformance as required.
Ø Prepares proposals for those delinquency accounts for which may
require legal action, and or reserve/write off for review by senior
leadership within the department.
Ø Assists in maintaining and archiving account data and records in
a safe manner to ensure compliance with data protection and other
Ø Provides supporting documentation and assistance with internal
and external audits;
Ø Maintain and improve credit control and debt recovery processes,
ensuring compliance with all applicable laws and regulations and liaising
with internal and external auditors and lawyers.
Ø Proactively reviews current processes to identify opportunities
to simplify and therefore enhance the current recovery framework.
Ø Make appearances in court when necessary as a representative of
Ø Provide leadership for the team, and strive to deliver
outstanding results and service.
Ø Manage team performance by allocating priorities and workloads
to enable direct reports to achieve and exceed individual and team goals and
Ø Develop positive, high performing and collaborative team, work
with external recovery agents to ensure that services and requirements are
being met or exceeded.
Ø Acts as an enthusiastic, positive and motivated role model for
Ø Works with others to generate improvement ideas and actively
participates in implementing new initiatives
Ø Builds a culture of continuous improvement and openness to
Ø Report accordingly, progress against target to the designated